As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our warehouse to confirm that it is available for immediate shipment.
If your item is on backorder or unavailable for a predetermined time , we will void and refund the pre-authorization and reach out to you via e-mail.
Australian Items available for immediate shipment (within one to ten business days), will be processed and we will submit the order for shipment.
Imported items available for immediate shipment (within one to fifteen business days ) will be processed and we will submit your order for shipment. Please allow up to 30 days for imported products to reach your Australian address.
All products are delivered free of freight charges.
Product shipping is based on availability; for stocked goods please allow shipping to take between one to ten days from date of payment based on delivery location.
We will process the charges to your credit card, it will be shipped within five-seven for local stock and up to thirty business days for imported stock from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info.guschandeliers.com.au